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360-886-8133 garden@bigdipperfarm.com |
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The Big Dipper Farm Testimonials |
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Hello, I received my plants today in excellent condition. Thank you very much. I'm excited to get out there and place them in their new homes. It is great doing business with you! Someday I hope to visit. -Amy W. - Santa Cruz, CA Hello, I received my order yesterday and I was very happy.
This was the first time I ordered from you and I will continue
using you because the plants arrived alive not dead like what
I’ve ordered from Gurney's and Michigan Bulb and it was mainly
the way they were shipped and the packing technique and again
I want to say I was very satisfied ........ My plants arrived today and have been planted. Please tell your staff Thank you. My order came promptly
and it perfect condition. Thank you for such great service.
Please tell your staff they doing a great job. I plan to tell
all my friends about Big Dipper Farm. Wow, guys! You mailed the plants Monday, 5pm; I got them Wednesday am. They were all happy, healthy, big plants in wonderful shape! and a surprise/gift plant besides. Great treatment of customers. I definitely will feel comfortable getting plants from you again. Cathy E. - Harlingen, TX I just received my first news-ette from you and am very
impressed. Everything arrived just fine. It's all in the ground and
well watered, just waiting for the rest of the hot weather
that's predicted. You are awesome!!! My order arrived yesterday and I just wanted to let you
know how thrilled I am with the fast delivery, quality of your
merchandise and the great way you have them packed to ensure
their health! Everything looks VERY good and I am pleased as
punch to put your quality nursery stock in my garden!!! I just spent 4 hours on your web site planning next years
garden. I never spend 4 hours on the internet but your site
just hooked me. Thank you for an enjoyable Sunday afternoon. Hi, everybody at Big Dipper Farm. I just wanted to let you
know that I received my recent order for winterberry hollies
and that your packing methods were the best that I have ever
seen. Yours is now the standard by which I judge other on line
nurseries. The very next day, I received another holly order
from a competitor and every one of the plants had been thrown
out of their containers, damp dirt was spread throughout the
carton and worse, my invoice had not been packaged in a water
proof sleeve and thus was wet from being exposed to the damp
planting medium. This caused the ink to run, obscuring the
contents of my order. Most of the time, this is how I receive
most live plant orders. The worst offender (to me) is W____
F__, supposedly a premiere nursery that has been in business
for many, many years. I have never once received any plant
from them that wasn't almost destroyed in the shipping process
because of improper packing. When I made suggestions to the
shipping manager, she became extremely defensive and indicated
that I am the "only one" who has ever had trouble with the way
they pack and ship their plants. Hmmm. It's nice to be singled
out, but only if it's flattering and only if it's true. I
can't believe that I am the only customer with this problem. I
had to stop ordering from them. Hi, Just wanted to let you know that your shipment of 6
plants arrived successfully! Thank you very much. I'm sure
we'll become good customers. Hello, I just wanted you to know that I received my plants
today and was very satisfied with them. I’ve ordered plants
from other farms/nurseries and, you, by far, sent the best
packaging of the plants and healthiest looking plants. I,
definitely, will be ordering from you again. I wanted to take the opportunity to let you know that this was my first order with your company. The root structure of your plants was superb. Your prices are so reasonable and I love the picture in the online catalog of the dog -- saying basically that supply is limited and priceless. Great company to work with. My recommendations to you. Thank you, Lorna M. – Ashburn, Virginia Dear Friends at Big Dipper: My order arrived on Wednesday
morning. I could not be happier. Every plant looked great. I
took them to my weekend home and planted them on Saturday. I
appreciate the calls and the personal attention. Many thanks
for your courtesy and service. We will do business in the
future, I assure you. Just wanted to say how much I am enjoying your newsletter. Great Job! Jayne Morley Thanks for your kind and speedy service. I’ll tell all my gardening friends about you. Stephen C. – Susanville, California I received my plants on Friday and was very pleased. Thanks so much. Do you have a printed catalogue? If so I would appreciate you sending one to me. Sylvia R. - Raleigh, NC Big Dipper Thank you for a great deep laugh! Your description of Crissy is wonderful! I already have a "Riley" cultivar, so I must pass at this time. Due to your great sense of humor, I'm sure to return for more than window shopping! Karen G. I wanted to let you know that I received my order. These were the nicest plants that I ever purchased through the mail. Thank you very much. Frank H. - Richfield Springs, Alabama I ordered from big dipper for the first time this year, and
followed it up with a second. I have been meaning to thank you for the extra calla lily
you included in my last order after I told you the one I
planted last year had failed. You people are a class act.
Thank you so very much. You made my day! I just received my first order from you. I ordered some
Penstemon and Crocosmia. I had been having difficulty finding
the colors that I wanted locally. Hi: I just received my live plants from FedEx. I wanted you
to know they arrived This year I placed two separate orders with your company.
This is the first time I have done business with you, and
there is always a little trepidation the first time I do
business with an unknown. I just rec'd my order today and everything was great. I
planted everything and I was very impressed at the care that
was taken packaging everything so it wouldn't break even a
leaf. Bravo! I’ll let you know how things grow here. I wanted to thank you for sending such nice plants........I
will order My shipment of plants arrived today. We used to live in Maple Valley, visited your nursery the first year it opened and joined the Garden Club. So it was a natural to continue buying from you when we moved. This is the second year for me of receiving your plants by shipping. Your process gets better with time. Using damp newsprint within each plant choice is an excellent idea during the warm weather. Thanks again. Elaine H. - Cottage Grove, OR mY SHIPMENT OF 10 PLANTS--oRIGANUM, "KENTS bEAUTY" WAS
RECEIVED YESTERDAY. tHEY ARRIVED IN EXCELLENT CONDITION,
HEALTHY AND EXTREMELY WELL PACKED. I just wanted to say what a wonderful job you did sending
me my plants. Hi, Just received the package today. Am going thru it.
Making plans for planting tomorrow. Great timing on the
delivery. Thanks for your great packaging and speedy
delivery...and wonderful products. I received an order from you last week, and want to tell
you how happy I am with your plants!!! The plants came from
you, to me, in south Texas, where we have been having temps in
the upper 80s, so the plants when they arrived were hot, the
box was hot and the sawdust was hot. So, I took them out
immediately, and planted them the very next morning. Hi- I'm really excited about my plants:) Did you know that you had all the plants featured in a Better Homes and Garden Beds and Borders Magazine, p 57 2006? And that you are the only company on the internet to have all the plants in stock? Thanks for the great selection. -Stephannie S. – Chatham, Illinois I received my order last Saturday and wanted to say THANK
YOU SO MUCH for the quality of plants and the care of
packaging. This is the best plant shipment quality I’ve ever
received. The plants are larger than I expected, with very
healthy root systems already developed—a big bonus. I love
that you wrapped them in wet newspaper...I just left the
shredded paper intact when I planted them. Thank you for the well packaged plants They will indeed complement my garden nicely. We will do business again !!! Kindly, Jan McLean - Belle Chasse, Louisiana (Hurricane victim who is trying to rebuild her landscape again) Ps.......Delivery was fast........especially for this area! Thank you for having everything I need in one place. :) Deidre, What wonderful, beautiful plants! Thank you so much! - Tinga M. - Queens Village, New York Hi to Deidre and everyone else who has worked on my orders: I have mail-ordered plants for 20 some years. Yours were
the most well packed, beautiful, healthiest plants I have ever
received. Dear Big Dipper, I just wanted to say thanks once again for
the wonderful plants! Not too long ago, I ordered a couple of
milkweed (that I couldn't find anywhere near me). They came
with huge root systems, I just want to say how pleased I was at the condition of the plants I received from you. They were green, moist, well wrapped and in great shape even though the packaging was pretty banged up. I ordered the plants in the summer and asked you to ship in the fall since I live in Las Vegas and you did exactly as I requested. You shipped the first week in October. It's now the perfect time to plant here and I can't wait to see the items I bought grow. Thanks again for your quality service. Juanita R. - Las Vegas, Nevada Thank you for the delightful newsletterette. I'm glad I
read it this morning, because if I had waited till evening I
would have been too excited to sleep after reading it. Good
gardening literature and seed catalogs have that effect on me. Just want to say I love your newsletter, I really love your catalogue, and just as soon as I figure out what I want to do with my yard, I will start ordering! Thanks so much. Linda B. Dear folks, just a thank-you note to let you know how
pleased I was with the I'm so glad I found your website. I was so tired of seeing the same old perennials everywhere. I could spend a whole lot more than I am right now, but I have to show some restraint! I will definitely recommend your site to many friends! I came home from work today to find my plants had arrived.
I guess I’m used to ordering from the mail order catalogs and
getting tiny little plants. When I opened the box to find
these gorgeous plants I was so very pleased! They were packed
extremely well and arrived in beautiful shape. Thanks for a
great shopping experience. What a delightful Newsletter!! Thank you so much. I'm so
glad your site popped up when I was searching for plants. I'm
going to share the letter with my gardening friends! Mary H. I must tell you how very much I enjoy your web site.. Hi, friends, I've never seen such wonderful roots on mail
order plants--and the tops are pretty great, too. Everything
about embarking into business with you has been a delight, the
only real problem being how to refrain from ordering
everything you have. Such a dilemma. :-) Wow-- I ordered on the 20th and received on the
23rd--amazing! This is the second time I have purchased plants from you and wanted to say Thank You for the excellent service and beautiful plants. Lora B. – Anderson, South Carolina Dear Deidre and Crew: I wanted to thank you again for
another fantastic delivery of plants. When I received the
package, I thought that part of my order must have been lost
since it was so small, but everything was there, and packed
just beautifully! I ordered a number of fairly fragile plants,
including some ferns, and a couple of Pinellia Tripartitas,
which have very long, fragile stems, and I wouldn't be
exaggerating if I said there wasn't a single bent stem or a
lost leaf in the bunch. It reminded me a bit of the old magic
act where more and more big items keep getting pulled out of a
little hat! Please let the packers know that they are doing a
great job, and that because of that, plants are coming out of
boxes 3000 miles away in perfect shape, already standing up
straight and looking great in my garden! And I would also like
to thank you for the gift of a hyssop blue, a gorgeous plant.
I have shared my experiences with Big Dipper on the Dave's
Garden website Garden Watchdog (where I originally found out
about your nursery while looking for gentians), and I hope
they will encourage others to give your excellent nursery a
try. The order arrived on Thursday - sooner than I expected. The plants look terrific. Thank you. I'll order again another time. Best, Lonnie L. – Ely, Minnesota Today as I stumbled in from the 95 degree heat in North Georgia I wondered if this would be the appropriate time for this gardener to hibernate. Yes, just forget about pulling the weeds and those ever present spittlebugs. Perhaps retreat to the air conditioning! Then I spent some time with your most recent newsletter and the gardener quotes inspired me to weather the storm (heat) of summer in the South. Thanks for the newsletter. I like looking at the plants and reading the clips. A Customer, Glenn in Suwanee, GA Dear Big Dipper Farm, Yesterday I received my first
shipment ever of plants from you. I am absolutely astonished
at the size, health, and vigor of these plants. Love the plants received in my first order! They are in
great condition and I couldn't be happier! Really looking
forward to receiving this order and I feel confident that I
will receive healthy large plants again! Thank you!! Hello, I just received the plants I ordered on May 30th. I
wanted to say thank you and tell you that the plants arrived
in EXCELLENT condition! I have ordered live plants from
several places over the years and this is the first time I
have received such healthy well packed plants. I almost didn't
place my order because of the shipping charge ($18) but now I
am happy that I did. I will definitely be buying plants from
you again! Thank you again for taking such care in shipping
you plants. To thank you very much for the plants I received. They are wonderful! I will be ordering again from your company & appreciate the great customer service & communication. All the best, -- Christine, M. – Holbrook, New York I found you through the Dave's Garden website. You have a great selection of plants for sale and a well-organized website, and I look forward to ordering more in the future. Thanks very much! Anne P. - Cornelius, Oregon I just wanted to tell you how AMAZED I am with my recent order. The root systems on my plants are unbelievable. I couldn't put them in the ground right away, and had a hard time finding pots that would hold them. I thought your plants were too expensive, but now I know you get what you pay for-WOW! Thanks so much! Susan A. - West Branch, Iowa Love the plants received in my first order! They are in
great condition and I couldn't be happier! Really looking
forward to receiving this order and I feel confident that I
will receive healthy large plants again! Dear Deidre and employees of Big Dipper: I received my order from your nursery today. Thank you so much for including the gift of a lemon thyme plant. It was a pleasant surprise. Everything was in great shape and I can't wait to order from you again. I was so pleased with my plants that I felt like I had to write this even though I am sure you are very busy right now! Thanks again for your beautiful plants. Yours, Greg R., Massachusetts Got the ferns today & they are truly beautiful. Thanks for
a great product & wonderful service! Deidre - My plants are here and oh boy am I excited,
they’re just lovely. Your site is wonderful. We live in Port Angeles and no one
seems to sell the plants I like. We have a big bare moist spot
in the yard. I was looking through your sight and found a
perfect plant. Gunnera. Our local nursery said there isn't
such a plant. I ordered two from you yesterday. Thanks for all your friendly help these past weeks. You've
been corresponding with my best friend, Sharon also, and we've
been comparing notes on whether we think you're the best
customer service connection we've ever had. There doesn't seem
to be anyone better! Hi there! Just a short note to thank you for being such a great customer orientated company!! It has really been nice to have talked to you on the phone and to have been treated so nicely. I can tell that these are going to grow into absolutely gorgeous plants. Thank you again! Leslie C. - Galt, CA Hello, Just to let you know that I received the plants
yesterday and was quite surprised. The bletillas have buds! I
can't hardly wait to see the white ones and yellow ones bloom.
I have seen some white ones and are gorgeous! I planted them
immediately. Again thank you for the immediate shipping and
for the beautiful plants. I hope that they multiply in great
quantity! Hello! I received my order today & I couldn't be more
pleased! Hello - I received my lush and rooty plants today and am
very very pleased. Dear Sir & Ms: I received my order today and I am very
satisfied with your Hello, I just placed an order from you last night and am
looking forward to I look forward to receiving the new order from you. Hello Deidre, Hi, just wanted pass along a big thanks for the wonderful
plants Dear Big Dipper Farm I just received my first newsletter from you. It is just
great. Informative as well as entertaining. I got the original
connection from the Better Homes & Garden website. Your
catalog looks great too. Thanks for being there. You've made a
cold snowy day in Illinois bright, warm and sunny! Dear Friends, Thank you so much for checking on my package. it arrived today in perfect shape. the birdhouse is very awesome. It will make a perfect gift for my friend. Thanks again. Margo M. - Garfield Hts. Ohio I plan on putting together an order next February including
the stachyurus praecox... can't wait to see what you will be
adding, I frequent a lot of online nursery sites and you offer
a large number of things that I have seen no where else,
including other places that specialize in the unusual and the
hard to find... |
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