Hello, I received my plants today in excellent condition.
Thank you very much. I'm excited to get out there and place
them in their new homes. It is great doing business with you!
Someday I hope to visit. -Amy W. - Santa Cruz, CA
Hello, I received my order yesterday and I was very happy.
This was the first time I ordered from you and I will continue
using you because the plants arrived alive not dead like what
I’ve ordered from Gurney's and Michigan Bulb and it was mainly
the way they were shipped and the packing technique and again
I want to say I was very satisfied ........
Thanks and have a good day. Daniel - King George, Virginia
My plants arrived today and have been planted.
Thank you so much and especially for my gift of the orange
Thyme one of my all time favorite herbs.
I have several different Thymes but not the orange.
Thanks again. Alice J. - Belmont Massachusetts
Please tell your staff Thank you. My order came promptly
and it perfect condition. Thank you for such great service.
Please tell your staff they doing a great job. I plan to tell
all my friends about Big Dipper Farm.
Have a great day. Paul C. - Kansas City, Missouri
Wow, guys! You mailed the plants Monday, 5pm; I got them
Wednesday am. They were all happy, healthy, big plants in
wonderful shape! and a surprise/gift plant besides. Great
treatment of customers. I definitely will feel comfortable
getting plants from you again. Cathy E. - Harlingen, TX
I just received my first news-ette from you and am very
impressed.
I live far from you, in Ontario, Canada which is zone 5. I am
so glad that you give the zone for each plant as you introduce
it.
Your tips are wonderful and the poetry is a joy.
Just wanted you to know how much I enjoyed it. Great job.
-Jane
Everything arrived just fine. It's all in the ground and
well watered, just waiting for the rest of the hot weather
that's predicted. You are awesome!!!
Susan M. - Hayden Lake, Idaho
My order arrived yesterday and I just wanted to let you
know how thrilled I am with the fast delivery, quality of your
merchandise and the great way you have them packed to ensure
their health! Everything looks VERY good and I am pleased as
punch to put your quality nursery stock in my garden!!!
I am sure I will be a repeat customer!!!
Do you have a printed catalog or only the online version? I'd
love to drool over a catalog during the winter if you have
one!!! Thanks, Beth B. - Hixson, TN
I just spent 4 hours on your web site planning next years
garden. I never spend 4 hours on the internet but your site
just hooked me. Thank you for an enjoyable Sunday afternoon.
Sandie J., Midlothian, Va
Hi, everybody at Big Dipper Farm. I just wanted to let you
know that I received my recent order for winterberry hollies
and that your packing methods were the best that I have ever
seen. Yours is now the standard by which I judge other on line
nurseries. The very next day, I received another holly order
from a competitor and every one of the plants had been thrown
out of their containers, damp dirt was spread throughout the
carton and worse, my invoice had not been packaged in a water
proof sleeve and thus was wet from being exposed to the damp
planting medium. This caused the ink to run, obscuring the
contents of my order. Most of the time, this is how I receive
most live plant orders. The worst offender (to me) is W____
F__, supposedly a premiere nursery that has been in business
for many, many years. I have never once received any plant
from them that wasn't almost destroyed in the shipping process
because of improper packing. When I made suggestions to the
shipping manager, she became extremely defensive and indicated
that I am the "only one" who has ever had trouble with the way
they pack and ship their plants. Hmmm. It's nice to be singled
out, but only if it's flattering and only if it's true. I
can't believe that I am the only customer with this problem. I
had to stop ordering from them.
Anyway, you deserve some positive feedback on a job well done.
I will return to your site again for future plant purchases.
Keep up the good work. A satisfied customer. Kathie M. –
Orlean, Virginia
Hi, Just wanted to let you know that your shipment of 6
plants arrived successfully! Thank you very much. I'm sure
we'll become good customers.
Nancy S. – Charlottesville, Virginia
Hello, I just wanted you to know that I received my plants
today and was very satisfied with them. I’ve ordered plants
from other farms/nurseries and, you, by far, sent the best
packaging of the plants and healthiest looking plants. I,
definitely, will be ordering from you again.
Thank you, Dorothy H. - Smithville Georgia
I wanted to take the opportunity to let you know that this
was my first order with your company. The root structure of
your plants was superb. Your prices are so reasonable and I
love the picture in the online catalog of the dog -- saying
basically that supply is limited and priceless. Great company
to work with. My recommendations to you. Thank you, Lorna M. –
Ashburn, Virginia
Dear Friends at Big Dipper: My order arrived on Wednesday
morning. I could not be happier. Every plant looked great. I
took them to my weekend home and planted them on Saturday. I
appreciate the calls and the personal attention. Many thanks
for your courtesy and service. We will do business in the
future, I assure you.
Sincerely, Ernie C. - New York, New York
Just wanted to say how much I am enjoying your newsletter.
Great Job! Jayne Morley
Thanks for your kind and speedy service. I’ll tell all my
gardening friends about you. Stephen C. – Susanville,
California
I received my plants on Friday and was very pleased. Thanks
so much. Do you have a printed catalogue? If so I would
appreciate you sending one to me. Sylvia R. - Raleigh, NC
Big Dipper Thank you for a great deep laugh! Your
description of Crissy is wonderful! I already have a "Riley"
cultivar, so I must pass at this time. Due to your great sense
of humor, I'm sure to return for more than window shopping!
Karen G.
I wanted to let you know that I received my order. These
were the nicest plants that I ever purchased through the mail.
Thank you very much. Frank H. - Richfield Springs, Alabama
I ordered from big dipper for the first time this year, and
followed it up with a second.
The positives are many. Their prices are very reasonable
compared to several other companies I've dealt with this year.
They have some hard to find items and they are reasonable as
well.
Their plants arrived healthy, well packed, well rooted, and
most importantly, well hydrated. The sizes were good--well
above average.
The baggies turned into an unexpected lifesaver. When the last
order arrived I removed the plants from the box, with the
intention of planting them the next day. Instead, I was flat
on my back with a back injury for several days, and we were in
the middle of a 100+ degree heat wave.
I assumed I had lost every plant. When I finally got to them,
they were STILL well hydrated, and only very slightly the
worse for wear. They were planted and all are doing well. I
still can't believe it.
I can't say enough good things about this company. I have and
will continue to recommend them to others. I will continue to
do business with them. TJ - Saint Louis, MO
I have been meaning to thank you for the extra calla lily
you included in my last order after I told you the one I
planted last year had failed. You people are a class act.
Thank you so very much. You made my day!
Sincerely, a loyal customer Mariko N. – Brooklyn, New York
I just received my first order from you. I ordered some
Penstemon and Crocosmia. I had been having difficulty finding
the colors that I wanted locally.
I would just like to tell you how PLEASED I am with my order!
They are large healthy plants. Much more than I expected. I
will absolutely place another order with you.
So many of the mail order nurseries are overpriced and under
sized. I hate it when I receive a start of a plant that is
barely there. I have limited my mail orders to only items that
I cannot find (but grow) in my area.
Thanks again! Cyndi K. - Riverton, UT
Hi: I just received my live plants from FedEx. I wanted you
to know they arrived
in perfect condition and I am very pleased with my purchase
and your products. Thank you for the extra care you provided
the plants during shipping. I have placed a second order with
you and am looking forward to their arrival.
Thanks again. Bev T. - Durango, Colorado
This year I placed two separate orders with your company.
This is the first time I have done business with you, and
there is always a little trepidation the first time I do
business with an unknown.
I just wanted to let you know that each of the orders I
received came well packed, well hydrated, and in absolutely
perfect condition, and with a two day turn around between
shipment and delivery. Given that I live about as far away as
one can from where you are located, I'm impressed.
Thank you so much. Janet – Montgomery, Alabama
I just rec'd my order today and everything was great. I
planted everything and I was very impressed at the care that
was taken packaging everything so it wouldn't break even a
leaf. Bravo! I’ll let you know how things grow here.
Nancy C. – Roscommon, Michigan
I wanted to thank you for sending such nice plants........I
will order
from your company now on. You are the first to actually send
really live
plants not just sticks. Thanks again Cheryl A. - Ellensburg WA
My shipment of plants arrived today. We used to live in
Maple Valley, visited your nursery the first year it opened
and joined the Garden Club. So it was a natural to continue
buying from you when we moved. This is the second year for me
of receiving your plants by shipping. Your process gets better
with time. Using damp newsprint within each plant choice is an
excellent idea during the warm weather. Thanks again. Elaine
H. - Cottage Grove, OR
mY SHIPMENT OF 10 PLANTS--oRIGANUM, "KENTS bEAUTY" WAS
RECEIVED YESTERDAY. tHEY ARRIVED IN EXCELLENT CONDITION,
HEALTHY AND EXTREMELY WELL PACKED.
tHANK YOU FOR MAKING THIS LONG DISTANCE PURCHASE A
PLEASUREABLE EXPERIENCE.
vIC C. - kENOSHA, WISCONSIN
I just wanted to say what a wonderful job you did sending
me my plants.
I have ordered from other internet garden sites and your
plants, by far, were packed and arrived beautifully.
I will certainly order from you again. Thank you for showing
me how it should be done.
Marianna B. - San Jose, California
Hi, Just received the package today. Am going thru it.
Making plans for planting tomorrow. Great timing on the
delivery. Thanks for your great packaging and speedy
delivery...and wonderful products.
Chrissie E. - San Anselmo, California
I received an order from you last week, and want to tell
you how happy I am with your plants!!! The plants came from
you, to me, in south Texas, where we have been having temps in
the upper 80s, so the plants when they arrived were hot, the
box was hot and the sawdust was hot. So, I took them out
immediately, and planted them the very next morning.
Well, those plants have just taken off with growing and they
look wonderful!!! One of the Astilbes already is coming out
with flower buds!!! I am so pleased with this order from
you!!! Thanks for taking the time to package the plants so
well. It paid off!!!
Sincerely, Eva F. - League City, Texas
Hi- I'm really excited about my plants:) Did you know that
you had all the plants featured in a Better Homes and Garden
Beds and Borders Magazine, p 57 2006? And that you are the
only company on the internet to have all the plants in stock?
Thanks for the great selection. -Stephannie S. – Chatham,
Illinois
I received my order last Saturday and wanted to say THANK
YOU SO MUCH for the quality of plants and the care of
packaging. This is the best plant shipment quality I’ve ever
received. The plants are larger than I expected, with very
healthy root systems already developed—a big bonus. I love
that you wrapped them in wet newspaper...I just left the
shredded paper intact when I planted them.
I’m a customer for life. Alice P. – Harrisonville, Missouri
Thank you for the well packaged plants They will indeed
complement my garden nicely. We will do business again !!!
Kindly, Jan McLean - Belle Chasse, Louisiana (Hurricane victim
who is trying to rebuild her landscape again)
Ps.......Delivery was fast........especially for this area!
Thank you for having everything I need in one place. :)
Shawna S. – Corning, New York
Deidre,
I just wanted to send you a quick note to let you know that I
would recommend your company to anyone and have. Before I
found your web site, I had ordered a few plants from another
site. There was no comparison to the quality or prompt
response to the orders. Thank you. The plants from you are
doing well. Mary D. - Orchard Park, NY
I always appreciate your nursery, the quality and the service
and I buy alot of plants from you because of all 3...Thanks
again. Patricia G - Raleigh North Carolina
What wonderful, beautiful plants! Thank you so much! -
Tinga M. - Queens Village, New York
Hi to Deidre and everyone else who has worked on my orders:
Just wanted to thank you for replacing the mahonia that I lost
AND to tell
you what great plant material you raise. The condition of the
plants upon
arrival well exceeded my expectations for living things that
had to travel
from one coast to the other. I am also amazed at how well your
plants are
doing since they have arrived. There is a lot of new growth on
my July and
August shipments, much more than I would have expected.
In short, I am very impressed with all aspects of your
company. Browsing your
beautiful catalog is one of the most pleasurable things that I
do.
Many thanks, Faith R. - Gainesville, FL
I have mail-ordered plants for 20 some years. Yours were
the most well packed, beautiful, healthiest plants I have ever
received.
THANK YOU Annie V. - Decatur Georgia
Dear Big Dipper, I just wanted to say thanks once again for
the wonderful plants! Not too long ago, I ordered a couple of
milkweed (that I couldn't find anywhere near me). They came
with huge root systems,
better than any plants I've received from anyone else, and now
they are huge.
I went out last night, and discovered about 5 Monarch
caterpillars munching away! Plant it, and they will come. : )
I feel really good about helping to save the Monarch, and plan
to order a few more colors from you.
Thanks, Margaret W. - Fredericksburg, VA
I just want to say how pleased I was at the condition of
the plants I received from you. They were green, moist, well
wrapped and in great shape even though the packaging was
pretty banged up. I ordered the plants in the summer and asked
you to ship in the fall since I live in Las Vegas and you did
exactly as I requested. You shipped the first week in October.
It's now the perfect time to plant here and I can't wait to
see the items I bought grow. Thanks again for your quality
service. Juanita R. - Las Vegas, Nevada
Thank you for the delightful newsletterette. I'm glad I
read it this morning, because if I had waited till evening I
would have been too excited to sleep after reading it. Good
gardening literature and seed catalogs have that effect on me.
I especially enjoyed your quotes about gardens and other
things, and I will send you some I have collected. As soon as
I locate them. I'm looking forward to putting together an
order, perhaps today at work. If I can do it without my
employees noticing. But you will hear from me soon. Thanks
again, and keep up the good work. Irene, happily gardening in
NJ, zone 7a
Just want to say I love your newsletter, I really love your
catalogue, and just as soon as I figure out what I want to do
with my yard, I will start ordering! Thanks so much. Linda B.
Dear folks, just a thank-you note to let you know how
pleased I was with the
quality of the ground cover I just received from you; I'm
working on a
oriental style garden and have picked up Scotch Moss at
various local
nurseries, and none compare to your plant's. Thanks again !
Jerry M. - St Anthony, Idaho
I'm so glad I found your website. I was so tired of seeing
the same old perennials everywhere. I could spend a whole lot
more than I am right now, but I have to show some restraint! I
will definitely recommend your site to many friends!
I came home from work today to find my plants had arrived.
I guess I’m used to ordering from the mail order catalogs and
getting tiny little plants. When I opened the box to find
these gorgeous plants I was so very pleased! They were packed
extremely well and arrived in beautiful shape. Thanks for a
great shopping experience.
I will most definitely be a repeat customer and will refer
your site to my friends.
Sincerely, Marilee R. - Bay Shore New York
What a delightful Newsletter!! Thank you so much. I'm so
glad your site popped up when I was searching for plants. I'm
going to share the letter with my gardening friends! Mary H.
I just received my first order. Plants look great; big and
well rooted!
Thanks, Mark H. - Katonah, New York
I must tell you how very much I enjoy your web site..
I live in Virginia..I have ordered from you..
Excellent quality..
Keep up the good work..
I have passed your web link to everyone I know.
Norma B, - Fairfax, Virginia
Hi, friends, I've never seen such wonderful roots on mail
order plants--and the tops are pretty great, too. Everything
about embarking into business with you has been a delight, the
only real problem being how to refrain from ordering
everything you have. Such a dilemma. :-)
Best to you, and many thanks-- Rebecca B. - Tennessee,
Illinois
Wow-- I ordered on the 20th and received on the
23rd--amazing!
Thanks for ....
1. great selection
2. fast shipping
3. healthy plants
4. detailed plant information on invoice (brilliant)
5. commitment to quality service
I'm a new fan! Cheers Tom C. – Vashon Island, WA
This is the second time I have purchased plants from you
and wanted to say Thank You for the excellent service and
beautiful plants. Lora B. – Anderson, South Carolina
Dear Deidre and Crew: I wanted to thank you again for
another fantastic delivery of plants. When I received the
package, I thought that part of my order must have been lost
since it was so small, but everything was there, and packed
just beautifully! I ordered a number of fairly fragile plants,
including some ferns, and a couple of Pinellia Tripartitas,
which have very long, fragile stems, and I wouldn't be
exaggerating if I said there wasn't a single bent stem or a
lost leaf in the bunch. It reminded me a bit of the old magic
act where more and more big items keep getting pulled out of a
little hat! Please let the packers know that they are doing a
great job, and that because of that, plants are coming out of
boxes 3000 miles away in perfect shape, already standing up
straight and looking great in my garden! And I would also like
to thank you for the gift of a hyssop blue, a gorgeous plant.
I have shared my experiences with Big Dipper on the Dave's
Garden website Garden Watchdog (where I originally found out
about your nursery while looking for gentians), and I hope
they will encourage others to give your excellent nursery a
try.
Yours, Greg R. - Bridgewater, MA
The order arrived on Thursday - sooner than I expected. The
plants look terrific. Thank you. I'll order again another
time. Best, Lonnie L. – Ely, Minnesota
Today as I stumbled in from the 95 degree heat in North
Georgia I wondered if this would be the appropriate time for
this gardener to hibernate. Yes, just forget about pulling the
weeds and those ever present spittlebugs. Perhaps retreat to
the air conditioning! Then I spent some time with your most
recent newsletter and the gardener quotes inspired me to
weather the storm (heat) of summer in the South. Thanks for
the newsletter. I like looking at the plants and reading the
clips. A Customer, Glenn in Suwanee, GA
Dear Big Dipper Farm, Yesterday I received my first
shipment ever of plants from you. I am absolutely astonished
at the size, health, and vigor of these plants.
I am a veteran on-line plant purchaser, I have utilized
numerous nurseries in this manner to get the best variety and
price on plants. While I did think your prices were a bit
higher to begin with, the selection of plants that you had
convinced me to purchase, and I am thrilled with the value for
my dollar. Your plants are three times the size of any others
that I have purchased, with root systems far advanced. They
are bursting with health and put the other nurseries'
purchases to shame. I am a thoroughly satisfied customer, and
your site will be my preferred spot from this point on.
Sincerely, Allegra S. - Buena Vista, VA
Love the plants received in my first order! They are in
great condition and I couldn't be happier! Really looking
forward to receiving this order and I feel confident that I
will receive healthy large plants again! Thank you!!
Kathleen G. - Newport, North Carolina
Hello, I just received the plants I ordered on May 30th. I
wanted to say thank you and tell you that the plants arrived
in EXCELLENT condition! I have ordered live plants from
several places over the years and this is the first time I
have received such healthy well packed plants. I almost didn't
place my order because of the shipping charge ($18) but now I
am happy that I did. I will definitely be buying plants from
you again! Thank you again for taking such care in shipping
you plants.
Mechelle K. - Albany, OH
To thank you very much for the plants I received. They are
wonderful! I will be ordering again from your company &
appreciate the great customer service & communication. All the
best, -- Christine, M. – Holbrook, New York
I found you through the Dave's Garden website. You have a
great selection of plants for sale and a well-organized
website, and I look forward to ordering more in the future.
Thanks very much! Anne P. - Cornelius, Oregon
I just wanted to tell you how AMAZED I am with my recent
order. The root systems on my plants are unbelievable. I
couldn't put them in the ground right away, and had a hard
time finding pots that would hold them. I thought your plants
were too expensive, but now I know you get what you pay
for-WOW! Thanks so much! Susan A. - West Branch, Iowa
Love the plants received in my first order! They are in
great condition and I couldn't be happier! Really looking
forward to receiving this order and I feel confident that I
will receive healthy large plants again!
Thank you!! Kathleen G, - Newport, N.Carolina
Dear Deidre and employees of Big Dipper: I received my
order from your nursery today. Thank you so much for including
the gift of a lemon thyme plant. It was a pleasant surprise.
Everything was in great shape and I can't wait to order from
you again. I was so pleased with my plants that I felt like I
had to write this even though I am sure you are very busy
right now! Thanks again for your beautiful plants. Yours, Greg
R., Massachusetts
Got the ferns today & they are truly beautiful. Thanks for
a great product & wonderful service!
Pamela B. - Concord, NC
Deidre - My plants are here and oh boy am I excited,
they’re just lovely.
Now I’m off to my flower boxes to dig dig dig .
Thanks and have a great weekend.
Loretta T. - New York, New York
Your site is wonderful. We live in Port Angeles and no one
seems to sell the plants I like. We have a big bare moist spot
in the yard. I was looking through your sight and found a
perfect plant. Gunnera. Our local nursery said there isn't
such a plant. I ordered two from you yesterday.
Thank you, -Siouxsie S. - Port Angeles, Wash.
Thanks for all your friendly help these past weeks. You've
been corresponding with my best friend, Sharon also, and we've
been comparing notes on whether we think you're the best
customer service connection we've ever had. There doesn't seem
to be anyone better!
Thanks again, and best wishes, Rebecca B. - Illinois
Hi there! Just a short note to thank you for being such a
great customer orientated company!! It has really been nice to
have talked to you on the phone and to have been treated so
nicely. I can tell that these are going to grow into
absolutely gorgeous plants. Thank you again! Leslie C. - Galt,
CA
Hello, Just to let you know that I received the plants
yesterday and was quite surprised. The bletillas have buds! I
can't hardly wait to see the white ones and yellow ones bloom.
I have seen some white ones and are gorgeous! I planted them
immediately. Again thank you for the immediate shipping and
for the beautiful plants. I hope that they multiply in great
quantity!
Thanks. A very happy customer. Alice C. - Suisun City,
California
Hello! I received my order today & I couldn't be more
pleased!
You have sent me some wonderful plants! They are so large &
healthy!
The packaging was don't so carefully.
And a gift to boot! WOW!! Nancy F. – Yonkers, New York
Hello - I received my lush and rooty plants today and am
very very pleased.
You will definitely hear from me again and I will mention you
whenever I am able...
Thanks so much Dianne B. - East Hampton, NY
Dear Sir & Ms: I received my order today and I am very
satisfied with your
plants, and very excellent packaging for shipping. It well
shows, that
Big Dipper Farm is a very high quality Nursery, and I Thank
You very much..
-Leonard K. - Young, Arizona
Hello, I just placed an order from you last night and am
looking forward to
getting the plants.
You have a wonderful website--clear, very informative, easy to
navigate, and a great selection of plants. I came across your
"Crissimus Grandiflora" I just rocked back in my chair with
delight. <very big smile>
- Sharon S. - Colchester, Illinois
I look forward to receiving the new order from you.
I am enjoying my thriving eucalyptus I received from you.
It is wonderful to know there are reputable companies still in
this day and age.
Thank you. Jennifer D. – Georgetown, S Carolina
Hello Deidre,
Wanted to let you know my order arrived yesterday & I'm very
pleased. All the plants are good sized & healthy looking.
I potted them all up as soon as they came. Thanks for the good
service & the great plants.
-Sandy H. - Richmond Hill, Georgia
Hi, just wanted pass along a big thanks for the wonderful
plants
I received today. I ordered 3 Itea's and 3 Spiraea and got
them
planted today . I will definitely recommend you to my friends.
-Brian H. - Desoto, Texas
Dear Big Dipper Farm
I love you guys. It is so uplifting to receive e-messages from
you any time, but especially now in the dead of winter!
I love the unknown author quotation about "Life is not a
journey to the grave...."!
Thank you for all the sunshine that you bring to me.
-Jeanne S. - Seattle, WA
I just received my first newsletter from you. It is just
great. Informative as well as entertaining. I got the original
connection from the Better Homes & Garden website. Your
catalog looks great too. Thanks for being there. You've made a
cold snowy day in Illinois bright, warm and sunny!
Tina W, - Romeoville, Il
Dear Friends,
This is a charming and funny newsletter wrapped into one.
Your sense of humor is delightful. I hope you have a wonderful
spring.
Stephanie Cohen, Perennial Diva
Collegeville, Pa.
Thank you so much for checking on my package. it arrived
today in perfect shape. the birdhouse is very awesome. It will
make a perfect gift for my friend. Thanks again. Margo M. -
Garfield Hts. Ohio
I plan on putting together an order next February including
the stachyurus praecox... can't wait to see what you will be
adding, I frequent a lot of online nursery sites and you offer
a large number of things that I have seen no where else,
including other places that specialize in the unusual and the
hard to find...
Steve F. - Houston, Texas
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